PROCESSING -
Orders are usually processed and shipped within 3-5 business days. Please allow for additional processing time around major sales or during holidays. We are unable to guarantee changes once an order is placed. Please email us ASAP after the order was placed and we will see what we can do.
DOMESTIC SHIPPING -
Enjoy FREE SHIPPING on all orders over $150.
We use Standard USPS ground shipping. It generally takes 3-5 business days to deliver once the package has been shipped.
We are not currently offering international shipping outside of the U.S. and Canada, but if/when we do, those destinations will be listed here. Shipping rates are calculated by weight and delivery destination and include the cost of any duties and taxes upfront, so you won't be charged later on.
Once your item has been shipped you will receive a confirmation email with tracking info. Allow 1 day for tracking info to update (please see courier websites for delay information).
Once shipped, an order's tracking information is outside of our control and final delivery is out of our hands. We cannot replace missing or stolen packages at this time. We are not responsible for lost and/or stolen packages. The customer assumes all responsibility for any loss, or damage of these items. Insurance does not cover lost or stolen packages, so be sure to add Route insurance, and ship to a secure location if this is a concern. Once picked up and scanned in by our carrier, transit times can vary because of weather and delivery destination.
NOTE - Candles, wax melts, and other related products can soften or melt when shipping during warm temperatures. Products that become melted when subjected to hot temperatures for long periods of time we cannot be held liable for. We strongly advise you to arrange to have your order delivered to an air-conditioned location, such as a business or home, where someone can receive your package. If packages are left outside during hot temperatures, candles and related items could potentially melt and we cannot be held liable for such damage. Route shipping claims must be made after 5 days of the delivery date, but no later than 15 days of that date.
